Mobile Phone Etiquette in the Workplace

Should people be allowed to answer and use their mobile phones in meetings? Is it a temptation that is just too distracting or simply part of doing business today? Would you answer your phone in front of a customer? Do you know what is expected of you when you are given a work mobile?
Mobile phones have made it possible for us to stay in touch but they can also be irritating and annoying to team mates and customers.

Is there mobile phone etiquette? Here is a list of do’s and don’ts – but create your own within your business so your team know what behaviour is expected.

DO’s

1. Maintain privacy for you and others around you when using your mobile phone. Step away from others or go outside so you cannot be overheard.
2. Change your profile to silent, or turn your phone off while in meetings or conferences. No one wants to be distracted.
3. Don’t discuss confidential matters in public areas.
4. Remember that mobile phones are not the most cost effective method of communicating.
   If you need to, let the person you are speaking with know that you are on a mobile phone and why the conversation must be kept brief.
5. Remember to used your phone wisely and be aware of the security and confidential nature of information you are discussing.

DON’T

1. Take call of answer calls when in queues or being served by someone. How can they provide customer service if you are not interested?
2. Talk loudly into your cell phone.
3. If you cannot be heard, arrange another time for a call.
4. Don’t use loud ring tones on your work mobile. What you use on your own mobile is your choice – but always maintain a professional approach in business.
5. Never answer your mobile during meetings of any sort – at work or at customers. Everyone deserves your full attention.
6. Use your work phone for personal phone calls.
   

Etiquette, no matter where you are will help ensure that you maintain excellent working relationships with everyone around you. Make sure everyone in your business is aware of what you expect.