Effective Listening at Work

I was asked by a client recently to conduct a training session on Effective Communication in the Workplace.

Key to this topic is the ability to listen, and we spent considerable time working on how we do this and how we can improve. In fact, within the group, there were a number of participants that had an “a-ha” moment.

So, why is listening so important?

As human beings, we often focus on our ability to talk and speak, believing that what we say equals good communication. Listening is much more than just hearing. Listening includes transmitting or processing what you have heard.

Listening takes work and when it comes to improving our communication there is no getting around that.

So, what are some steps to improving our listening skills?
1. Remain Neutral
2. Give your complete attention
3. Restate main points
4. Don’t jump to conclusions
5. Remember that you can think faster than someone can talk
6. Keep your mind open
7. Restrain your emotions.

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