Is effective communication happening in your business?

Successful businesses recognise the importance of effective communication. Communication is the number one driver of change, so how do you measure up? Are you able to implement change in your workplace through effective communication?

Below are some tips on how to improve the communication levels in your workplace.

1. Address the channels you use when communicating

Information should flow freely across the workplace: top down, bottom up and sideways and you should encourage it from employees, clients, customers, vendors, stakeholders – anyone that has access to your team.

Make sure you know information is flowing through the organisation. Assess regularly and avoid the common pitfall of people or departments becoming protective of information and forgetting the bigger business picture.

Remove any roadblocks that are preventing communication from happening effectively in your workplace.

2. Remove barriers to communication

Here are some of the more common ones:

• Lack of formal communication. Don’t’ let information get out via the water-cooler chat. This creates a breeding ground for gossip, mis-information, mistrust and is ultimately bad for your business. If you have an important message to deliver, ensure you use formal channels.

• Email. Has email has become the main channel of communication in your workplace? Your tone of voice and body language are important in communication. So take the time to meet, or at least phone someone, where necessary.

• Workplace Culture. Is your workplace inhibiting the flow of information? Are your employees involved in teamwork and decision making? When key changes are made, do you invite input from the team? Remember - actions speak louder than words. Make sure you are approachable and available to your team.

• Time Management. It’s easy to get caught up in the day to day work and “forget” to communicate. Make time for your team – block your calendar and make sure you spend time informally and formally to communicate and provide feedback.

3. Listening

Probably the most important communication tip. You can’t communicate well unless you are listening effectively, so make sure you are taking time to stop talking, hear, and fully understand what others are saying during every conversation.